Frequently asked Questions (FAQ)

All Information at a glance

What are the AdventureRooms anyway?

A visit to the AdventureRooms can be a part of a birthday party or a stag party. Companies can conduct their team building exercises, teachers can reserve the course for their classes, families and groups of friends can share an exciting adventure and have a lot of fun together. We‘ll gladly offer an unforgettable experience to visitors to the city of Hamburg as well.

For what occasions are the AdventureRooms suitable?

A visit to the AdventureRooms can be a part of a birthday party or a stag party. Companies can conduct their team building exercises, teachers can reserve the course for their classes, families and groups of friends can share an exciting adventure and have a lot of fun together. We‘ll gladly offer an unforgettable experience to visitors to the city of Hamburg as well.

Can I drop by spontaneously?

Unfortunately, that‘s not possible. It is imperative, that you book a date in advance so that we can reserve and prepare the game for you. We also recommend the online booking of certificates as we do not guarantee the availability of a staff member for the on site purchase of a certificate.

Can I still sit comfortably and drink something after the game?

Yes, you are welcome to have a drink and review your adventure with your team. However, sitting together must be completed by the theoretical end time of the following Escape Game window. So you can spend about 1.5 hours talking about your Escape Room experience.

How many people can participate?

A standard game caps the maximum number of persons at 6. You‘ll be able to play the duel mode from seven persons and more. In this version, the maximum number of persons per game lies at 12.
The ideal group size lies at 3-5 persons or 8-10 persons respectively.

What is the duel mode?

Two teams, each of 4-7 players, will compete against each other in duel mode. Team A starts in the second stage of the game and tries to escape before Team B proceeds to the second stage. The roles will be reversed after a half-time break. The duel mode can be played in all of our rooms. For everyone seeking an extra dose of thrill.

Because of the half time break a duel mode game takes 60+15 minutes.

Which time-slots are available?

Please refer to our booking page to find available dates. Unfortunately, we cannot answer every mail regarding the booking of an appointment. If you are planning a company event or a bigger private party, for which you would like to book several rooms at once, you can either use our booking system or contact us by using our contact form which can be found in the „events“ section“. Depending on the size of the event, we will be able to reserve the dates in our calendar for you to offer you some wiggle room. We do however apply the principle of first come first served.

Should we arrive exactly at the reserved time?

The perfect time of arrival is 10 minutes before the reserved time.

Please try not to be late! Please keep in mind, that we are a Live Event and that punctuality is extremely important to us. In the event of late arrivals we might have to reduce your countdown time of 60 minutes by 10 minutes so that the next group can start on time.

Also it is not necessary to arrive much earlier, since we‘ll have to reassemble the game in the break between two groups.

Is car parking and public transportation available?

There are charged as well as cost-free parking areas close to our location. We do however not have a costumer parking.

We recommend using public transportation via lines S3 or S31 (HVV S-Bahn) to Hammerbrook or the S1, S21, U2, U3 and U4 (HVV S-Bahn and subway) to Berliner Tor. From there you‘ll find us within a walking distance of a few minutes. The HVV bus lines 112, 154 and 160 are also stopping right at our location. Getting out at the stop Wendenstraße will place you right in front of the AdventureRooms Hamburg. A location map can be found under contact.

Are the AdventureRooms dangerous or physically demanding?

We would like to abduct you to another world with our AdventureRooms. The game room is by no means dangerous and does not expose you to physical strain (running, climbing, …). Only your mind should be fully charged and ready to go. As long as you‘ll abide by the rules, which will be communicated to you at the beginning of the game, the game room as well as the game itself will pose no more of a risk than going to a concert. And just like going to a concert, the participation is at your own risk.

How much times does it take?

The standard version lasts at the most 60 minutes with an incremental 15 minutes of an introduction before and a review after the game. You‘ll be „free to go“ after a total period of 1h 30m after your booked time.

How much does it cost?

You can find the current prices on our booking page and right here. The price is always noted per person. The down-payment or the payment of the full price can be paid by instant payment (Sofortüberweisung), paypal or credit card. If you make a down-payment of 25€, you‘ll be paying the rest on site per EC card or in cash.

What happens if the number of participants changes after the reservation?

It is generally no problem, if the number of participants (+/-) changes at short notice. Do keep in mind however, that the price per person may change in this event. The current prices can be found on our booking page and right here. Please let us know in advance, if you have booked a standard game and are now exceeding the amount of 6 persons (and therefore need to switch over to the duel version), so that we can prepare the game appropriately.

Is it possible to cancel a booking?

A cancellation of a reservation is refundable up to 48h prior to the reserved date. Any cancellations thereafter will not refunded!

What is the minimum age requirement to book and play?

You‘ll have to be at least 18 years old to make a booking. Adolescents and children below the age of 18 will have to be accompanied by an adult in order to play. The adult is not necessarily required to participate in the game however. The recommended playing age lies between 9 and 99 years. Our most successful groups are completely diverse in age. The joy of playing and the urge to discover of an adolescent combined with the knowledge of an elder make for the perfect mixutre. Or was it the other way around?

How can I purchase a voucher?

You can buy vouchers right in our store. The best way to do this is online. Our online shop lets you choose between shipping and self-collection.

What do I have to bring?

Please bring your entire team to the Adventure Game as is it is only with your team, that you‘ll have a chance to collectively escape from an unknown space. You should by no means leave your astuteness, your sense of fine details, your power of deduction, your cunning and your curiosity at home. With that skillset, you‘ll have everything you need.

Can I book from abroad?

Our booking system currently only allows for bookings from Germany, Austria and Switzerland. Please enter the postal code with five figures (01234 instead of 1234). Visitors from abroad can use their visiting address in Hamburg.

I have not found an answer to my question?

We would like to hear from you in case you have any open questions.
Please use our contact form to reach out.